We offer a 5-day return policy for all unused and unworn items. However, please note that return policy does not apply on personalised jewellery, other than in cases of defective/spurious products. JENZO reserves the right to process refunds after checking the returned items. In case you have purchased a JENZO product from anywhere other than the JENZO Website, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns and for prepaid orders the return shipping charges will be deducted from original amount and the balance will be reverted/transferred.

In case of missing items in return orders, i.e., where the customer claims to have returned all or any one (which the customer has ordered) product/products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount of the customer. This shall extend to promotional products, including but not limited to free gifts.

Refund Policy:
In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.

Replacement & Exchange:
You can also avail replacement or exchange of your order as per your requirements. But henceforth return/refund/replacement & exchange policy’s will not be applicable. The replacement will only be shipped after the initial return has been picked up & delivered back in our warehouse, the shipping charges for the entire process (Shipping Replacement & Exchange product to company & then Company shipping the exchanged product to the customer) has to be paid by the customer.

Return Process:
You can initiate a return request from our website. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post or any other alternate courier service for which the cost is to be paid by the customer.

In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support for assistance within 24 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

Note:
360-degree unpacking video of the parcel is required even for Return, Replacement & Exchange of the product. And in all cases the brand reserves the right to take the final decision